Contact Us
We're here to help
Questions about an order, a return, or a product? A real person reads every message — no bots, no scripts.
Email us: hello.thejournalcafe@gmail.com
We reply within 1–2 business days, Monday to Friday.
Before you write
- Where is my order? Your tracking link is in your shipping confirmation email. US delivery takes 5–14 business days.
- Returns & refunds: You have 30 days after delivery. See our Returns page for how it works.
- Damaged or wrong item? Email us a photo within 30 days of delivery — we'll replace it or refund you, free.
- Product questions: Happy to help you pick the right journal, tape or gadget — just ask.
To help you faster
Please include your order number (it looks like #1001) in your email. More answers live on our FAQ page and Shipping page.
Thank you for shopping at The Journal Café — we appreciate you.